What to Expect When You Arrive

When you arrive at Parkdale Center, we will be ready and waiting for you. If appropriate, you may leave your personal items in your vehicle until you’re shown to your room. If you prefer to bring them inside, that is fine as well. Here is what comes next:

  • You, and your loved ones, if they are with you, will meet with a staff member. This staff member will immediately perform a breath test and urine drug test to verify that you are sober. If you are not sober, you may not admit to Parkdale Center and will be referred to other options until you are sober.
After these teststhe staff member will walk you through the admission process. There are several forms to be filled out. These forms are completed digitally, but if you prefer to fill out paper forms, please let us know.

These forms include:
  • Basic personal information
  • Medical information
  • Patient rights and responsibilities
  • Parkdale Center’s privacy policy
  • HIPAA compliance
  • Release of Information agreements
Next, you will meet with a member of our billing team to discuss your insurance, payment arrangements, and collect your signature on relevant forms. 

Please feel free to ask questions about any of these documents or policies. After completion, all documents will be emailed to you for your records.

  • You will be asked to include at least one family member in your treatment plan. Research and practice have demonstrated that family participation substantially improves treatment outcomes. In the event a family member is unable to participate, other options may be offered. This is determined on a case-by-case basis.

Next, you will be issued a folder containing a handbook and “homework assignments.” Please do not complete the homework assignments until your therapist has specifically assigned them to you.

  • You will also be given a lockbox to store any medications or valuable items like cell phones. Parkdale Center strongly encourages you leave any unnecessary valuables at home. We cannot be responsible for lost items. You will discuss any medications you have with our doctors or nursing staff soon after you arrive.

  • You will be shown to your room and introduced to your roommates if they are available. Patients at Parkdale Center share bedrooms with 1-3 other individuals. Please note that Parkdale Center is an historic building, and we have no elevator. Patient rooms are located on the second floor. Please let us know if this poses a challenge for you, and we’ll do what we can to assist.
Once you’ve brought in your luggage, a staff member will perform a bag check examining its contents. Please have any medications ready to immediately show to the staff member.

  • You will be given a tour of the house, particularly the dining area, notice board, your kitchen storage space, and the laundry room. The staff member will also outline some expectations of patients in the house such as cleanliness, leaving the facility grounds, and appropriate use of the house amenities.

  • Each incoming patient is assigned to “shadow” another experienced patient who can answer questions and show you the ropes. Still, please always feel free to ask Parkdale staff if you have questions or concerns.
Depending on the time of your arrival, you may next meet with a member of our clinical team for an intake assessment. If you arrive late in the day, your assessment may be completed the following day. The intake assessment is simply a discussion about your substance use history, medical history, mental health history, and more. It is a conversation that helps us create a treatment plan just for you.

  • You may also be taken to the group activity in progress. Plan to attend all available activities and meetings right on your first day. We understand the first few days at Parkdale Center can be especially difficult physically and mentally. However, it is imperative that you jump right into the program, even if you aren’t feeling well.

Within a day or two of your arrival, you will meet with our Practitioner for an “H & P,” or History and Physical. This examination helps us set a baseline for your present health and informs our medical and clinical staff how best to advise you on your health needs.

Soon after your arrival, you will meet with our Nurse Case Manager, who not only monitors your health, but can assist with other needs such as drug or alcohol testing, monitoring, and FMLA.

  • Cell phones and laptops are permitted at Parkdale Center but prohibited during group therapy or other programming. You are welcome to contact your loved ones during your free time. However, we encourage you to keep contact brief and positive. You have come to Parkdale Center to focus on your recovery, and outside situations can be disruptive. 

  • Family visitation is not permitted during the first two weeks of treatment, and following that, will only be granted with the permission of the clinical staff. Please encourage your loved ones to take advantage of Parkdale Center’s Family Support offerings.

Family members can expect:

A family assessment
Weekly progress calls
Parkdale Center’s free Family Support programs:
  o Weekly Family Support Zoom Meetings
  o Regularly Scheduled In-Person, 2-Day Intensive Family Programs

We hope this overview removes some of the anxiety all patients feel on arriving at Parkdale Center.

We encourage you to also have a look at our What to Bring page to help you prepare. We look forward to seeing you!